MOE Rewards RULES
Moe’s Franchisor LLC (“Moe’s,” “we” or “us”) started its Moe Rewards program (the "Program") to recognize and reward our loyal Moe’s restaurant Guests. We offer the Program at participating Moe’s restaurants in the United States. If you want to take advantage of the benefits (“Rewards”) that we offer to members of the Program, then you must agree to these terms and conditions ("Rules").
You may enroll in the Program if: (a) you are a legal resident of the United States, (b) you are at least 13 years of age at the time you enroll, (c) you have a postal address that the United States Postal Service recognizes, (d) you have an active e-mail address and a smartphone number (rewards can only be earned and accessed through a smartphone), and (e) you are a human being. Only human beings may enroll in the Program. No corporations, partnerships, limited liability companies, trusts, or other legal entities may enroll. The Program is not targeted towards, nor intended for use by, anyone under the age of 13.
To enroll in the Program, download the Moe's App (the “App”) on the Google Play or Apple Store or online at www.moes.com/rewards (the "Website") and follow the steps below. You will also have the option of joining the Program through Facebook on the app. If you do not have a smartphone, you can enroll on the Website by following the steps below.
Enrolling in the Program is simple:
Joining through the App:
- Download the App from either Google play or Apple Store by searching “Moe Rewards” or “Moe’s” on your smartphone.
- Sign in with your name, email address, smartphone number, date of birth and password.
- Start earning rewards right away!
Joining through Facebook within the App:
- Download the App from either Google play or Apple Store by searching “Moe Rewards” or “Moe’s” on your smartphone.
- Click the “Sign up with Facebook”, if you not logged into Facebook through your smartphone currently, it will prompt you to do that at that time.
- Earn 50 free points for signing up with your Facebook account*.
- Start earning rewards right away!
*This is a one-time offer, only available upon initial registration for the App.
By joining and using the Program through Facebook, you hereby release Facebook from any and all liability in connection with the Program. You also acknowledge that the Program is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing information to Moe’s by joining the Program, not to Facebook.
Joining through the Website:
- Go to www.moes.com/rewards
- Sign in with your name, email address, smartphone number, zip code, date of birth and password.
We will use your contact information to keep in touch with you in the ways you select when you enroll in the Program. If your contact information changes, or if you wish to change your contact information or the method by which we send you messages, please log onto the App and update your contact information or preferences.
If any information you provide us is not truthful, accurate and complete, we may block you from enrolling in the Program, or we may cancel your membership in the Program. Each person may have only one Program account (“Program Account”). If Moe’s finds that you have created multiple Program Accounts, we may cancel all Program accounts you have created. Further, Moe’s may refuse to allow you to re-enroll in the Program.
We do not anticipate having to limit the number of people that we will allow to enroll in the Program, but we reserve the right to do so.
We do not charge you a fee to enroll in the Program or to remain a member of the Program.
KEEPING IN TOUCH WITH YOU
As a part of the Program, Moe’s will send to you informational and promotional messages to the contact information that you provide as part of your registration, such as messages informing you of improvements we make to the Moe’s Program, new Rewards you may earn, Rewards you have earned that may be ready to expire, new menu items you may want to try, and events happening in Moe’s restaurants. These communications may happen in the form of push notifications through the App and/or email. We may find new ways of contacting you and we will inform you prior to any such changes.
Contacting You through Push Notifications through the App
After downloading and opening the App, you will be prompted to either allow or not allow push notifications to be sent to your phone from the App. By opting into the Program push notifications, you ensure you never miss a special promotion. But, you may opt out of receiving push notifications from the App; you are not required to opt-in to allowing Moe’s to send you push notifications through the App to become or remain a Program member.
Contacting You by Email
Upon joining the Program, you will begin to receive two types of emails from us. The types of emails are detailed below.
Account Transaction Emails:
Each time you receive points (as detailed below) and each time you redeem a Reward (as detailed below), we will send you an email detailing the transaction.
As a condition of enrolling in the Program, you agree that Moe’s may send you these account transaction messages by email to the email address associated with your Program Account. If at any time you no longer wish to receive such account transaction messages, you may cancel your Program Account as described below in the How and When Membership May End section of the Rules. Please note that if you unsubscribe from the account transaction emails, Moe’s will de-activate your Program Account and you will forfeit all points, Rewards and other benefits of being a Program member that you may have earned.
As a member of the Program, you are eligible to receive exclusive insider news and special offers, as well as have the opportunity to share your thoughts and give feedback. We will send you this information by email to the email address associated with your Program Account. If at any time you no longer wish to receive such promotional emails, you may “opt out” and remove yourself from the email list by clicking “Unsubscribe” at the bottom of one of these emails and following the steps provided. Unsubscribing from these promotional emails will not de-activate your Program Account; you are not required to receive these promotional emails to remain a member of the Program.
You will need your e-mail address and Program password to access your Program Account, or, if you registered with your Facebook, you can log in to your Program Account through your Facebook account. You are responsible for keeping the information you use to access your Program Account (i.e., the password for your Program Account, Facebook account,) private and secure. If someone besides you learns your Program Account password or learns your Facebook account information, and uses your password or Facebook account to access your Program Account, then you will be responsible for any actions that person takes as to your Program Account.
THE BENEFITS OF BEING A MOE REWARDS PROGRAM MEMBER
Earning Points towards Rewards: Qualifying Purchase
Members will earn and receive points toward Rewards by making qualified purchases at Moe’s® restaurants and scanning the bar code on the receipt from your purchase with the built in scanner in the App (as detailed below). You will earn 10 points for every $1.00 spent. When you earn 1,000 points, you’ll receive a $10 credit. A purchase made using a Moe’s gift card, in whole or in part, is eligible to earn points. The purchase of a Moe’s gift card(s) is not eligible to earn points. Further, you may only earn points twice in a 24 hour period.
To receive points for a qualified purchase, scan the bar code on the receipt from your purchase with the built in scanner in the App or scan your smartphone at the time of purchase with the scanner at the check-out counter. After this verification, the points to which you are entitled will be applied to your Program Account. You can track the points and Rewards you have already earned and that you may earn in the future by logging into your Program Account through the App.
Earning Points towards Rewards: Social Media Sharing & Referral Bonuses
Members can also receive 100 extra points for every friend they refer who joins our Program and starts earning points. This incentive encourages social sharing, but it’s important to understand extra points will not be awarded until the referred member downloads the App and earns their first points. Guests earn 50 points when they sign up with a member’s referral code. When a member’s friends sign up using the member’s referral code, the member receive 100 points when their friend makes a purchase and scans to earn in a Moe’s restaurant.
Referrals must be made directly through the platforms provided in the Invite Friends section of the App. Posting referral codes online is prohibited. Moe’s reserves the right to freeze and reset a member’s account or otherwise limit a member’s account privileges based on a violation of the referral program requirements.
If guests weren’t referred by a member, they have the choice to skip this option within the App and register on their own.
You can also share your Moe’s experience on your personal Facebook page through the App. You have the option to make your comment public, but please note that by making your comment public, we may re-use your comment on the official Moe’s Facebook page and/or other social media outlets.
Exclusive Insider News & Special Offers
Program members will have access to exclusive ‘insider’ information – including being one of the first to hear about select new menu items, special promotions, system-wide events, etc. Members will learn about Limited Time Offerings and special promotions through push notifications and/or emails sent through the Program. These details will also be housed within in the App in the “News & Offers” section.
Moe’s may from time to time text Program member’s specials, offers, features, promotions or advertising that it deems appropriate. Program members will be provided an option to opt out of any additional text messages. It is the Program member’s responsibility to opt out of receiving any additional text messages when prompted.
Member Feedback & Surveys
Members will have the ability to give immediate feedback about their visit to Moe’s, with the added ability to share their comments through their social network on Facebook. Members can also provide feedback through surveys, which allow us to quickly collect information directly from Guests who are using the Program App and regularly visiting our restaurants. And by submitting feedback or participating in surveys, members can earn more points!
Your Moe Rewards status level is based upon the number of points accumulated annually. Points can be earned on in-restaurant and mobile/online orders; points cannot be earned for catering purchases or gift card purchases. Once you have attained any status level, you will maintain that level for one year. At each anniversary date of becoming a member of Moe Rewards, your points will be reset and you will begin accruing points towards the status level for the following year. You will accrue points according to your status level as of the date the points are earned. Points can be redeemed for in-restaurant and online orders only. Points are not transferable and have no cash value.
Credits earned are non-transferable, have no cash value, and may not be exchanged or redeemed for cash, gratuity or gift cards. Valid only at participating locations. Void where prohibited. Acceptance or use of the Moe's App or this program constitutes acceptance of Moe Rewards terms and conditions.
The Reward will be valid for 60 days. Please note that if the purchase on which you are using your Reward totals less than $7, you will forfeit the remainder of the reward; the remaining balance of the Reward will not be kept in your Program Account. Once you earn a Reward, you may start accumulating points towards another Reward. You may only redeem one Reward per 4 hour period meaning that you may only redeem one Reward per visit regardless of the number of Rewards you have earned in your Program Account. A Reward may not be combined with any other offer or coupon. The Rewards you do not redeem will remain on your Program Account until you use them or until your annual anniversary in the Moe Rewards program, whichever occurs first.
CHANGES TO THE MOE’S REWARDS PROGRAM OR REWARDS
We may change these Rules from time to time as we deem appropriate, with or without providing you prior notice of the change. If we change the Rules, then the revised Rules will be substituted for these Rules on the date the revised Rules go into effect. If the revised Rules require you to accumulate more credits to earn a Reward than the prior Rules, or the revised Rules provide that a Reward will expire sooner than the Reward would have expired under the prior Rules, then the revised Rules govern.
We have the right at any time, with or without giving you prior notice, to:
- End the Program and/or any specific Reward
- Change any Reward or other Program benefit we offer
- Change the requirements for earning a particular Reward
- Change the time you have in which to earn a particular Reward
- Change any other feature of the Program
If we decide to end the Program or a specific Reward, we will attempt to provide you 60 days’ prior notice either by e-mailing you at the e-mail address listed in your Program Account or by posting a notice on the Website. However, our failure to notify you that we are ending the Program or that we are ending a specific Reward plan will not give you any right to require us to continue the Program or the specific Reward after the date we end the Program or the specific Reward plan. Neither will our failure to notify you obligate us to compensate you for any Rewards or credits that you do not use before we end the Program or the specific Reward plan. Rewards and credits you accumulate under the Program have no cash value. If we end the Program, Rewards and credits you have earned but not used will expire on the end date, and you may not redeem any Rewards or use any credits after the end date.
To the extent permitted by law, when you enroll in the Program, you waive your rights under any law that may require us to obtain judicial permission to change these Rules or to end the Program.
Each person that enrolls in the Program must enroll using a separate, unique App log-in information, a unique Facebook account, or a unique e-mail address.
Rewards are non-transferable and may not be shared with family members, friends or other Program members. But, if you redeem a Reward for a menu item, feel free to offer them a bite of it!
Each eligible person may enroll for the Program only one time, i.e., one Program Account per person.
HOW AND WHEN MEMBERSHIP MAY END
You may cancel your Program Account at any time by following these steps:
Canceling Your Program Account through the App:
- Log into your Program Account from your smartphone.
- Send an email from the “Need Help?” section under settings.
- Type “Please Cancel my Account” in the subject line and hit “Send”.
- Your Program Account will be automatically canceled.
Canceling Your Program Account through a Program Account Transaction Email:
- Canceling your Program Account through the Click “Cancel Moe Rewards Membership” link at the bottom of the email.
- Follow the steps provided.
As soon as you cancel your Program Account, Moe’s will de-activate your Program Account and you will forfeit all Rewards, points, and other benefits of being a Program member that you may have earned.
We may cancel your Program Account if we determine that you are not eligible to be a member of the Program or that you have violated these Rules. We may cancel some or all of your earned Rewards and credits if we determine that you received the Rewards or credits due to an error, through fraud or deception, or in any manner not consistent with these Rules.
Please click here to send us any questions you have regarding these Rules or the Program.
LEGAL TERMS AND CONDITIONS
Please click (http://www.focusbrands.com/legal) here to view the legal terms and conditions that apply to the Moe Rewards App and website.
MOE REWARDS CHECKIN-IN CAMPAIGN (SCAN TO EARN)
From time to time, Moe Rewards may run various promotional check-in campaigns (“Campaigns”) through the app as part of the Moe Rewards program. The following general terms and conditions are applicable to those Campaigns:
Campaigns are open to residents of the US and DC (excluding residents of Puerto Rico and US territories and possessions) who are at least 13 or older at the time of entry and are members of the Moe Rewards loyalty program. Employees or franchisees of Moe’s Franchisor LLC, or employees of individual Moe’s restaurants and their respective immediate families (i.e., parents, spouse, children, siblings, grandparents, step parents, step children and step siblings and their respective spouses, regardless of where they reside) or members of the same household, whether or not related to, Moe’s Franchisor LLC, and its parent or affiliated companies, subsidiaries, advertising and promotion agencies and third party fulfillment or judging agencies are not eligible to enter or win any Campaign prizes. Moe Rewards points are awarded based on tiered levels and correspond to dollars spent at Moe’s locations. Each Campaign begins and ends on dates as announced on the app (“Campaign Period”). To participate in a specific Campaign, make a purchase at a Moe’s location during the Campaign Period and scan the QSR from the Moe Rewards app at the register. Make as many purchases as you want during the Campaign Period to earn points. All check-in scans to earn Moe Rewards points must be made by 11:59 pm on the last day of the Campaign Period. 10 Moe Rewards points will be awarded for every $1.00 spent. Campaign prizes will vary during each Campaign and can be substituted at the sole discretion of Moe’s Franchisor LLC. APR of each prize awarded will be between $1.00 and $600.00. If a prize winner is a minor in his or her state of residence, the Prize will be awarded to the minor's parent or legal guardian and the parent or legal guardian will be required to complete, sign and return an Affidavit and Release, if applicable. Prize winners will be notified through the app at the email address used to establish the Moe Rewards account.
Web Content Accessibility Conformance
In performing any Services hereunder, Provider shall at all times be in substantial conformance with Web Content Accessibility Guidelines 2.0 AA published by the Web Content Accessibility Initiative of the World Wide Web Consortium.